Service Excellence Focus

Schumacher Group takes seriously its commitment to customers and quality patient care. To enhance our Mission we offer a menu of Value-Added Services through a program called EDPlus®. Resources range from patient flow analyses to patient satisfaction tools and consultation.

EDPlus® Goals and Guiding Principles

• Continuous quality improvement of patient care
• Efficient ED patient throughput
• Patient satisfaction optimization
• Problem-solving
• Educating and training
• ED operational data reporting and analysis
• Focus on quality and service

EDPlus® Service Excellence Team

• Experienced clinical professionals
• Health care operations experts
• Emergency department enhancement specialists
• Risk management / Quality improvement experts
• Skilled data analysts